FAQs

Technology Frequently Asked Questions

CU’s Office of Information Technology (OIT) maintains a Computer Purchase Recommendations page, as well as a Supported Software and Hardware List page, with both minimum suggested specifications, as well as high-performance options. At the Book Store, we have some tips to help you through the purchase process:

  • Spend more early on – Ideally, your computer should last your college career, or about 4 years. Most modern laptops and Ultrabooks are not upgradeable. For most internal components nowadays, such as hard drives and memory, what you choose when you purchase will be the same for the life of the computer. This means that if you can double the memory in your system for $40, it will be worth it in the long run.

  • Get a hands-on perspective –A student’s computer is often the most expensive and most-used tool throughout their college career. As such, it is imperative that it is comfortable and meets the usage scenarios. For example, if you are constantly on the go, a thin and light Ultrabook will be far superior to a gaming laptop with a massive screen. In our Technology department, we have various computer demos on display for this purpose, and we invite you to come play with them to get a feel for how they physically handle. If you’re not local, we encourage you to do the same at your local electronics store.

The CU Book Store does not carry a physical stock of computers. However, pay a visit to our Computers page, which provides information and links to our partners – all of whom provide educational pricing for students, faculty, and staff. Be sure to use your @colorado.edu email address for any and all purchases to ensure the educational discount. Departmental purchases should be made through the CU M@rketplace.
All CU students, faculty, and staff receive the complete Office 365 package at no cost. The software can be installed on up to 5 devices simultaneously. Please visit OIT’s Office 365 page for instructions on how to obtain your copy.
Electronic devices are valuable resources which often contain personal information and data which is important to you. Device registration stickers offer a visual cue that can often act as a deterrent to theft. It also allows for easier recovery if it is ever found. You can register your device at a pop-up location outside of the Technology Learning Center (TLC) during the first week of class, or at any point in the year in the TLC or at the Norlin Library. For further tips, please refer to the CUPD’s Device Registration page .
Computer and electronics warranties are especially important when you bring your hardware into new environments with unknown factors. These factors can range from people to locations or situations. For example, you can be a very careful person who protects all your electronics only to have a stranger or even a friend or roommate knock over a glass of water onto your laptop’s keyboard. Living and working or going to school in a new location with thousands of other people introduces hazards as well – from incidental to malicious damage.
Most manufacturers offer a complimentary warranty with the device upon purchase. These usually last up to a year, and can often be extended, but coverage can be limited in scope. Typically, these warranties do not cover theft or accidental damage of any kind. To augment this limited capacity, we have partnered with Safeware, a third-party warranty service, to provide you with options to cover any and all of your needs. Safeware has multiple levels or coverage ranging from small devices like smart watches to high-end gaming laptops. We offer these warranties in two-, three-, and four-year plans to cover the cost of repair or replacement, as well as optional theft protection. For more information, please visit our Safeware page.
Computer novices to techies will find what they are looking for in the Technology department of the CU Book Store. We understand the academic needs and facility restrictions at CU and are happy to help you select the appropriate hardware, software and accessories that will enhance your efforts. Special academic pricing is available on laptop and personal computer systems and software licenses. All proceeds from the CU Book Store directly benefit the University. For further information please read our mission on campus.
While we do not offer repair services at the CU Book Store, there are plenty of options in the area to get your tech equipment fixed. Before you choose a service, be sure to check your manufacturer or third-party warranty, as you may still have coverage. If you are outside of your warranty, we suggest checking with OIT in the TLC building on campus, the MacShack located on the Hill, or uBreakiFix just off of Pearl Street.
  • For Rhino and Endnote: This software comes with a physical license, so it will either need to be picked up in-store, or mailed to you. If you feel that your shipment should have already arrived, please contact us via chat on our website, or call our Website and Online Orders department at (303) 492-7089.
  • For IBM SPSS Statistics, SAS Statistical Software, NVivo, IDL, and ENVI: You should receive download and installation instructions within two business days of purchase. If you have not been contacted after this timeframe, please contact the Information Technology Service Center at help@colorado.edu or (303)735-4357 (5-HELP from a campus phone) with your order information.
  • For all others (i.e. Adobe software): Please contact the company that you purchased the software through. For instance, Adobe Creative Cloud order processing is handled by Adobe, and they should contact you shortly after your order.
  • 3D Printing: Send us an email with your model to technology@cubookstore.com. We will look over the model and respond with a quote for 3D printing, and ask any questions, such as color, infill, or layer resolution. If all parties are satisfied, we will add the job to our queue and contact you when it is complete.
  • Laser Engraving: Coming soon!
  • Die Cutting: Coming soon!

For any other questions, feel free to give us a call at (303) 492-3431, or stop by the department to chat with one of our knowledgeable associates about these processes.


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